---
title: "Shipping & Returns Policy"
language: "en_US"
date: "2024-04-08T07:09:31+00:00"
updated: "2026-07-16T06:34:04+00:00"
author: "admin"
url: "https://24hvape.com/shipping-returns/"
description: "Shipping Enjoy the convenience of real-time online tracking for your orders. Utilizing air freight and partnering with reputable courier services like DHL, DPD, UPS, and FedEx, we ensure swift and secure delivery to your doorstep. Rest assured, you can monitor the progress of your shipment every step of the way. Delivery Time Your satisfaction is our priority. Expect delivery within…"
---

# Shipping & Returns Policy

### Table of Contents

  - [**Shipping**](#shipping)
  - [**Delivery Time**](#delivery-time)
  - [**Customs Clearance**](#customs-clearance)
  - [Insurance & Liability Notice](#insurance-liability-notice)
  - [**Returns & Refunds**](#returns-refunds)

### **Shipping**

Enjoy the convenience of real-time online tracking for your orders. Utilizing air freight and partnering with reputable courier services like DHL, DPD, UPS, and FedEx, we ensure swift and secure delivery to your doorstep. Rest assured, you can monitor the progress of your shipment every step of the way.

### **Delivery Time**

Your satisfaction is our priority. Expect delivery within 10-15 working days from the date of dispatch. Please note that delivery times may vary depending on factors such as customs clearance and local postal services. However, we strive to meet these timelines barring any public holidays or unforeseen circumstances beyond our control.

### **Customs Clearance**

We take care of customs clearance for you, with no additional charges. Our dedicated team ensures smooth processing, eliminating any extra fees or delays. Sit back and relax knowing that your order will be delivered hassle-free, with all customs formalities handled by us.

### Insurance & Liability Notice

For shipments to Australia, the United States, Canada, Switzerland, Norway, and Denmark, insurance is not included by default. In these countries, if a parcel is seized by customs or lost during transit, we are unable to provide refunds or resend replacements. By placing an order to these destinations, customers acknowledge and accept this risk.

### **Returns & Refunds**

In the event of any issues with your order, excluding public holidays or force majeure events, our dedicated customer service team is here to assist you. Simply contact us within the specified timeframe to initiate a return and refund process. We are committed to resolving any concerns promptly and ensuring your complete satisfaction with your purchase.

If a return is requested for reasons other than a product quality issue, the customer is responsible for all return shipping costs. If the item is found to be defective, damaged, or incorrect due to our error, we will cover the reasonable return shipping costs.

If an order is cancelled for reasons not attributable to us (including but not limited to a change of mind, incorrect information provided by the customer, or other customer-related reasons), a reasonable processing and payment handling fee will be deducted from the refund. The applicable fee will depend on the payment method used and any non-refundable charges incurred during the transaction.

Shop with confidence at 24H VAPE, where reliability meets exceptional service.